FAQs
What does tsun scoops sell?
tsun scoops is your one stop shop for both anime inspired ice cream and merchandise!
What does tsun scoops mean?
Some of you may be wondering why we chose the name tsun scoops. Like our mascot Cream-Chan, we think ice cream is the perfect representation of tsundere. At first it’s very cold but then it warms your heart with its deliciousness!
Where is tsun scoops headquartered?
tsun scoops, the ice cream parlor, is headquartered in Southern California but we can ship our merchandise to anywhere in the US!
How do you ship your merchandise?
We take great care in packaging our merchandise because we want everything to arrive perfectly! Our stickers are shipped in card protectors and placed inside a bubble mailer. Our t-shirts are shipped in our signature pint container and boxed with plenty of packaging materials.
Do you offers returns or exchanges?
Unfortunately we do not offer returns or exchanges on our products. Please check the sizing charts or send us an email if you have any questions. If your item is defective though, we will gladly exchange it for no extra charge.
Privacy Policy
Last Updated: 12/7/24
www.tsunscoops.com ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website (www.tsunscoops.com) ("Site").
By using the Site, you consent to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect and process the following types of information:
A. Personal Information
When you interact with our Site, you may voluntarily provide us with personal information, such as:
Name
Email address
Phone number
Mailing address
Any other information you provide to us through forms, surveys, or communication channels
B. Usage Data
We may automatically collect information about how you access and use the Site, including:
IP address
Browser type and version
Device type and operating system
Referring website, pages viewed, and time spent on the Site
Date and time of your visit
C. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience on the Site. Cookies are small files stored on your device that help us remember your preferences, analyze trends, and improve the functionality of the Site.
You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the Site.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide and maintain the Site
To personalize your experience and improve the Site
To respond to your inquiries and provide customer support
To send promotional emails or newsletters (you can opt out at any time)
To analyze usage patterns and improve our services
To comply with legal obligations
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We may share your information with third-party service providers who assist us in operating the Site, conducting business, or servicing you (e.g., hosting services, analytics providers, payment processors). These providers are only permitted to use your information as necessary to perform their functions and are obligated to keep it confidential.
Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests (e.g., subpoenas, court orders).
Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of that transaction.
4. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.
5. Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights with respect to your personal data:
Access: You can request access to the personal information we hold about you.
Correction: You can request that we update or correct your personal information.
Deletion: You can request that we delete your personal information, subject to certain exceptions.
Opt-Out: You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails or contacting us directly.
Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at [email address or contact form link].
6. Third-Party Links
Our Site may contain links to third-party websites that are not operated or controlled by us. This Privacy Policy applies only to our Site, and we are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of those websites before providing any personal information.
7. Children's Privacy
Our Site is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete such information.
8. International Data Transfers
If you are accessing the Site from outside the country in which we are based, please note that your information may be transferred to and processed in the country where our servers are located. By using the Site, you consent to the transfer of your information to countries with different data protection laws than your home country.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the date of the most recent update. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@tsunscoops.com